Loyalty FAQ's
Loyalty Program FAQ
Everything you need to know about earning rewards, redeeming points, and making the most of your Clayvaria membership.
Getting Started
What is the Clayvaria Loyalty Program?
The Clayvaria Loyalty Program rewards you for every purchase you make. Earn points on orders, redeem them for discounts, and enjoy exclusive member perks — our way of saying thank you for supporting handcrafted items made in Texas.
How do I join?
Joining is free and automatic. Simply create an account on our website and you're enrolled. If you already have an account, you're already a member.
Is there a cost to join?
No — membership is completely free.
Earning Points
How do I earn points?
You earn points every time you place an order. Points are calculated based on the total amount spent (excluding taxes and shipping).
When are points added to my account?
Points are added to your account after your order is fulfilled and delivered. This helps ensure points reflect completed purchases.
Do I earn points on sale or discounted items?
Yes — you earn points on the amount you pay, so discounted purchases still earn points based on the final price.
Can I earn points in other ways?
We may offer bonus point opportunities from time to time, such as for leaving a review, referring a friend, or during special promotions. Keep an eye on your email and our site for announcements.
Redeeming Points
How do I redeem my points?
At checkout, you'll see an option to apply your available points as a discount. Simply choose how many points you'd like to use and the discount will be applied to your order total.
Is there a minimum number of points required to redeem?
Yes, a minimum threshold applies before you can redeem. You'll see your available balance and redemption options in your account dashboard.
Can I use points together with a discount code?
Points and discount codes may not be combinable in the same order. If you have both, you'll need to choose which to apply at checkout.
Do my points expire?
Points are valid for 12 months from the date they were earned. We'll send you a reminder before any points are set to expire.
Your Account
Where can I see my points balance?
Log in to your account and visit your account dashboard to view your current points balance and transaction history.
What happens to my points if I return an order?
If you return an order, the points earned from that purchase will be deducted from your balance. If you used points on the order, those points will be reinstated upon a full refund.
Can I transfer my points to someone else?
Points are non-transferable and tied to your individual account.
Still Have Questions?
We're happy to help. Reach out to us at info@clayvaria.com and our team will get back to you promptly.