Shipping policy
Shipping Policy
Shipping Destinations We currently ship within the United States only. We do not ship to P.O. boxes, international addresses, or Canada.
Processing & Shipping Times
- In-Stock Items: 2–3 business days to process, pack, and ship.
- Custom Orders: Please allow a 2-3 weeks for your order to be made, cured, and shipped. We will keep you updated on your order's progress.
We will do our best to meet these estimates, but actual delivery times depend on the carrier and cannot be guaranteed.
Carriers We ship via USPS and UPS. A tracking number will be provided once your order has shipped.
Lost, Damaged, or Stolen Packages Once an order has been handed off to the carrier, Clayvaria is not responsible for packages that are lost, damaged, or stolen in transit. Please contact USPS or UPS directly using your tracking number for any shipment issues.
That said, we care about your experience — please reach out to us at sales@clayvaria.com to let us know about the situation and we will do our best to help. Please note that we are unable to issue refunds for loss or damage caused by the carrier.