Frequently Asked Questions
Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for, reach out to us at info@clayvaria.com.
Ordering & Payment
How do I place an order?
Simply browse our shop, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
Can I modify or cancel my order after placing it?
We begin processing orders quickly, so changes may not always be possible. Please contact us at info@clayvaria.com as soon as possible and we'll do our best to accommodate your request.
Shipping
How long does it take to process my order?
Orders are typically processed within 2–4 business days. During peak seasons or promotions, processing may take a bit longer.
What shipping carriers do you use?
We ship via UPS and USPS depending on your location and the size of your order.
Do you offer free shipping?
Yes — we offer free standard shipping on qualifying orders. Shipping thresholds and promotions are noted at checkout.
Do you ship internationally?
At this time, we ship within the United States only. We hope to expand internationally in the future.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery on unused items in their original condition. Final sale items are not eligible for return.
How do I start a return?
Please make sure to read our return policy before submitting a return request, as there is a 20% restocking fee. Email us at sales@clayvaria.com with your order number and reason for return. We'll provide instructions from there.
My item arrived damaged — what do I do?
We're so sorry to hear that. Please email us within 48 hours of delivery with photos of the damage and your order number to sales@clayvaria.com. We'll make it right.
Do you offer exchanges?
Yes, exchanges are available for items of equal value, subject to availability. Contact us to get started.
Product Care
How should I care for my Clayvaria pieces?
Our pieces are handcrafted from air dry clay and should be treated with care. We recommend hand washing with mild soap and warm water. Avoid soaking, microwaving, or placing in the dishwasher unless otherwise noted on the product page.
Are your pieces food safe?
No — our air dry clay pieces are decorative only and are not food safe. Please do not use them to serve or store food or beverages.
Will my piece look exactly like the photo?
Because each piece is handcrafted, there may be slight variations in color, texture, and finish. These natural differences are part of what makes each piece unique.
Custom Orders
Do you accept custom orders?
We occasionally take on custom projects. If you have something specific in mind, reach out to us at info@clayvaria.com and we'll let you know what's possible.
How long do custom orders take?
Custom timelines vary depending on the scope of the project. We'll provide an estimated timeline when we confirm your order.
Still Have Questions?
We're here to help. Email us at info@clayvaria.com and we'll get back to you within 1–2 business days.
Orders
Once you have fallen in love with an item, just add it to your cart by clicking on the “Add to Cart" button. Products in your cart are reserved for you only after you have successfully completed the checkout process.
Yes! Once you have chosen your favorite product, you can have it customized and/or personalized. There will be a small deposit required prior to any work being done on the order. The amount of deposit required depends on the product chosen. Please remember, Resin and pottery items take longer due to the curing times required for each item, therefore, prolonging the shipping time.
Unfortunately, we cannot meet all requests to reserve items. As many of our pieces are one-of-a-kind or limited edition, there is always the possibility that items may sell out. Therefore, we highly recommend purchasing swiftly in order to avoid disappointment. Please email me at info@theeclecticirishman.com with any special requests for customization and/or personalization.
After you've placed your order and your payment and shipping details have been verified, you will receive an Order Confirmation by email.
Once we confirm the availability of your purchase, your order will be prepared for shipment. You will receive an email with the details of your order and how to track the progress after your order. Please log into your account to edit any details and check the status of the order.
Payments
We accept payment by wire transfer, PayPal, or credit card (Visa, MasterCard, American Express).
Please make sure to specify your order number in your wire transfer and to always pay separately for separate orders. Depending on your bank, it may take between two to four business days until your payment reaches us.
You can comfortably and securely pay with your credit card during checkout. We accept MasterCard, Visa, and American Express.
You can also safely and easily pay via PayPal during checkout. At the end of the ordering process, you will be redirected to PayPal.
Shipping
As soon as your order is ready, we will send you a "Ready for Shipment" email to let you know. We do not hold items that have been ordered unless they are customized and/or personalized, Resin or Pottery items that require time to be made, or cured before shipping. Please refer to the "Shipping" section for details.
Our items are packaged and sent to our customers with the greatest of care. We ship our items with UPS and USPS. If you prefer another carrier, you will have to let us know at sales@theeclecticirishman.com
Please understand that you will have to pay any additional fees associated with that carrier, and we will NOT be responsible for your items once they have been shipped to you through another carrier.
Shipping times will vary, as all items are shipped directly from our shop. In-Stock Items usually arrive between 3-7 days after your order. Customized and/or Personalized items usually arrive 2-3 weeks after your order.
Please Note: Resin/Pottery Items must completely cure before the items can be packaged and sent to you.
We completely understand that delivery of our one-of-a-kind items sometimes just can’t come fast enough. If you are interested in express delivery, please get in touch with us prior to your order at sales@theeclecticirishman.com
Please note that all express shipments are subject to a surcharge.
Returns & Exchanges
Yes! We are certain that you will love the pieces we offer. However, if you are not completely satisfied with your purchase, you may return any eligible product within fourteen (14) days of delivery. Please note that custom and/or personalized items may not be eligible for a return. Please check any spelling or details before submitting your order.
NOTE: There will be a 20% restocking fee subtracted from the refund if approved.
Other Questions...
Not a problem! You are free to browse any graphic/image on Creativemeadow.com, as they
are the main source I use to create my projects. Please indicate which
image(s) you have chosen, and I can download them for you. You are also able to subscribe to their extensive catalog as well to use in any creative project you desire. They are always introducing new graphics and bundles you too can use on your creative journey.
Yes. Each product that is a customizable or personalizable item may have a fee added to it to complete your order. Please refer to each items product page for specific available features.
Yes and No... I do offer local delivery for certain items like bookmarks, jewelry and some resin products. However, I do NOT offer local delivery for heavy items.
Yes and no... Yes, I have been a vendor at the local Christmas Market here in Smithville and have done a few pop-ups in Bastrop as well. However, I usually avoid outside craft fairs in the winter months when I am getting my inventory built back up after the holidays. I will be a vendor at many of the upcoming Spring/Summer Craft shows, so stay in touch with me and offer any suggestions for local shows, or you can check out my Event Calendar for dates and times I will be a vendor at a local Craft Fair or Farmers Market near you.