Frequently Asked Questions
Frequently Asked Questions (FAQ's)
Have a question? We've got answers. If you don't find what you're looking for, reach out to us at info@clayvaria.com.
Ordering & Payment
How do I place an order?
Simply browse our shop, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
Can I modify or cancel my order after placing it?
We begin processing orders quickly, so changes may not always be possible. Please contact us at info@clayvaria.com as soon as possible and we'll do our best to accommodate your request.
Shipping
How long does it take to process my order?
Orders are typically processed within 2–4 business days. During peak seasons or promotions, processing may take a bit longer.
What shipping carriers do you use?
We ship via UPS and USPS depending on your location and the size of your order.
Do you offer free shipping?
Yes — we offer free standard shipping on qualifying orders. Shipping thresholds and promotions are noted at checkout.
Do you ship internationally?
At this time, we ship within the United States only. We hope to expand internationally in the future.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery on unused items in their original condition. Final sale items are not eligible for return.
How do I start a return?
Please make sure to read our return policy before submitting a return request, as there is a 20% restocking fee. Email us at sales@clayvaria.com with your order number and reason for return. We'll provide instructions from there.
My item arrived damaged — what do I do?
We're so sorry to hear that. Please email us within 48 hours of delivery with photos of the damage and your order number to sales@clayvaria.com. We'll make it right.
Do you offer exchanges?
Yes, exchanges are available for items of equal value, subject to availability. Contact us to get started.
Product Care
How should I care for my Clayvaria pieces?
Our pieces are handcrafted from air dry clay and should be treated with care. We recommend hand washing with mild soap and warm water. Avoid soaking, microwaving, or placing in the dishwasher unless otherwise noted on the product page.
Are your pieces food safe?
No — our air dry clay pieces are decorative only and are not food safe. Please do not use them to serve or store food or beverages.
Will my piece look exactly like the photo?
Because each piece is handcrafted, there may be slight variations in color, texture, and finish. These natural differences are part of what makes each piece unique.
Custom Orders
Do you accept custom orders?
We occasionally take on custom projects. If you have something specific in mind, reach out to us at info@clayvaria.com and we'll let you know what's possible.
How long do custom orders take?
Custom timelines vary depending on the scope of the project. We'll provide an estimated timeline when we confirm your order.
Still Have Questions?
We're here to help. Email us at info@clayvaria.com and we'll get back to you within 1–2 business days.